Privacy Policy


These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of Velor Lighting's privacy policy / cookies policy.

License to use website

Unless otherwise stated, Velor Lighting (Herein after referred to as Velor Lighting) and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website except for content specifically and expressly made available for redistribution.

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Velor Lighting's express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without Velor Lighting's express written consent.

Restricted access

Access to certain areas of this website is restricted. Velor Lighting reserves the right to restrict access to other areas of this website, or indeed this entire website, at Velor Lighting's discretion.

If Velor Lighting provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

Velor Lighting may disable your user ID and password in Velor Lighting's sole discretion without notice or explanation.

User content

In these terms and conditions, "your user content" means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to Velor Lighting a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Velor Lighting the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Velor Lighting or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

Velor Lighting reserves the right to edit or remove any material submitted to this website, or stored on Velor Lighting's servers, or hosted or published upon this website.

Notwithstanding Velor Lighting's rights under these terms and conditions in relation to user content, Velor Lighting does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No warranties

This website is provided "as is" without any representations or warranties, express or implied. Velor Lighting makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Velor Lighting does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.

Limitations of liability

Velor Lighting will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Velor Lighting has been expressly advised of the potential loss.


Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Velor Lighting's liability in respect of any:

  • death or personal injury caused by Velor Lighting's negligence;
  • fraud or fraudulent misrepresentation on the part of Velor Lighting; or
  • matter which it would be illegal or unlawful for Velor Lighting to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Disclaimer statement

Whilst every effort has been made to ensure the accuracy of the information supplied herein, Velor Lighting cannot be held responsible for any errors or omissions. Unless otherwise indicated, opinions expressed herein are those of the author of the page and do not necessarily represent the corporate views of Velor Lighting.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, Velor Lighting has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Velor Lighting's officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Velor Lighting's officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Velor Lighting.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


You hereby indemnify Velor Lighting and undertake to keep Velor Lighting indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Velor Lighting to a third party in settlement of a claim or dispute on the advice of Velor Lighting's legal advisers) incurred or suffered by Velor Lighting arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions].

Breaches of these terms and conditions

Without prejudice to Velor Lighting's other rights under these terms and conditions, if you breach these terms and conditions in any way, Velor Lighting may take such action as Velor Lighting deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


Velor Lighting may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.


Velor Lighting may transfer, sub-contract or otherwise deal with Velor Lighting's rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions [, together with [DOCUMENTS],] constitute the entire agreement between you and Velor Lighting in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with [GOVERNING LAW], and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the courts of [JURISDICTION].

Velor Lighting's details

Velor Lighting is registered in England under registration number 11379895.

Velor Lighting's registered address is: 339 High St, West Bromwich B70 9QG (Please note this is for corrispondance only).

You can contact Velor Lighting by email to [email protected].


This document was created using a Contractology template available at


Terms & Conditions

1.Who We are

1.1 We are Velor Lighting Ltd, We operate the E-commerce business

1.2 Our company is registered in England and Wales under company number 11379895 our registered address is Velor Lighting Ltd, 339 High Street, West Bromwich B70 9QG.

We are not a Showroom the address above is solely for correspondence.



2.1 We Our Us. When we use the words We, Our and Us we are referring to Velor Lighting Ltd.

2.2 Working day. When we use the words working day or working days this means Monday to Friday, excluding Saturday and Sunday.

2.3 Calendar Days. When we use the words Calendar Days we this means Monday-Sunday.

2.4 Writing including emails. When we use the words written and writing these include email.



3.1 We reserve the right to amend these terms. You are expected to check this page and its linked pages from time to time to take notice of any changes we make as they are legally binding on you.



4.1 If you would wish to contact us please see our contact page on

4.2 If we need to contact you, we shall by email, telephone or postal address that you provided us when you had placed the order.


5.Our Products

5.1 Our product images are for illustration purposes only. Although we have made our best effort to display the colours accurately, we cannot guarantee that your device’s screen will display the colours correctly. Our products measurements are approximate.

5.2 The products that are made to order, speacial order and Besoke. These brands are: Velor Contepo, Velor Lux, Velor Mirrors, Maserio, Studio Italia, Karboxx, Marchetti, Terzarni, Maytoni, Ideal Lux and Schuller, Tala, Hudson Valley Lighting, Mitzi Lighting, Corbett Lighting, Troy Lighting


6.Your Warranties

6.1 When you visit our site and/or place an order with us you warrant and represent that:

(a)        You are at least 18 years of age

(b)        The payment card you are using is your own

(c)         You Have provided all the information requested that is truthful, complete,         accurate and up to date to place an order

(d)         You Are fully responsible for all use of your account and for any actions that occur using your account whether by yourself or any other person using your account.


7. How the contract is formed

7.1 You will receive an automated email with your order reference number this does not mean we have accepted your order but written confirmation from us to you of your request.

7.2 Once you receive a second email from us confirming you order with lead times, it is then that the contract is formed.



8.1 All pricing is in Sterling Pounds and inclusive of VAT, we make all efforts to ensure the price is correct.

8.2 Price Error. In the unfortunate event that we have mispriced, despite our best efforts to ensure it is correct. We usually would check prices before accepting your order and inform you of any mispricing . It is at our discretion if we honour the price error or we would ask if you are able to pay the difference if not we will end the contract and refund you.


9.Payment Methods

9.1 We accept online payments in an encrypted, secure environment. We accept credit and debit cards. All prices quoted on our website are quoted in Great British Pounds and inclusive of VAT.

9.2 You can change the price to Euros on our website.

9.3 If you wish to make offline payments you can by contacting us we also accept bank transfers.

9.4 We accept international payments via bank transfer, please contact us, see clause 4.


10.Your Consumer right of return and refund

10.1 Consumer Contracts Regulations 2013. For most Products bought online you have a legal right to change your mind within 14 days of receiving the Product and receive a refund.

10.2 However, this cancellation right does not apply in the case of: Bespoke products, made to order and special products.

10.3 To cancel your Contract, please inform us in writing let us know that you have decided to cancel.

10.4 The easiest and quickest way to do this is to e-mail us on [email protected] or you can use other methods to contact us please see clause (4.) for our contact information.

10.5 If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

10.6 Returning Products after ending the Contract. If you end the contract after the Products have been dispatched to you or you have received them, you must return them to us or allow us to collect them from you within 14 days of receipt. Please note that you must inform us before trying to return any product as the contract will need to be cancelled.

10.7 Refund. We will refund your account within 30 calendar days after we have inspected the goods for damage, products must be in re-saleable conditions with original packaging, if not then we shall deduct it from the full price of your products.

10.8 Refunding Delivery Charges. This is only applicable when the item is faulty or misdescribed.

10.8 The Consumer Rights Act 2015 explains products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product your legal rights entitle you to the below:

a)up to 30 days: if your goods are faulty, then you can get a refund.

b)up to 6 months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.


11.  Delivery

11.1 General. Please refer to our Delivery Page on which explains the costs and Delivery Times.

11.2 We are not responsible for delays outside of our control.

If the Products are delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will put in every effort to minimise the delay, as long as we do this we shall not be liable for delays caused by the event outside of outer control.

11.3 Arrange Re-Delivery. If you have missed a Delivery, please let us know so we  can rearrange it for you.

11.4 If you do not re-arrange delivery. After all our efforts in contacting you to re-arrange delivery and you do not respond we may end the Contract.


12.  Inspection of products and reporting Damage

12.1 Inspection of products. Within 24 hours of Delivery you must report any damage or defects so we can resolve this for you.

12.2 Reporting Damage Please contact us at [email protected] writing to us to inform us with your order reference and images of the damage, within the time frame mentioned in clause (12.1)


13.Liability Consumer and Business

13.1 Our liability to you the Consumer and Business . To the maximum extent permitted by law, we will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

(a)economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings)

(b)loss of goodwill or reputation

(c)special or indirect losses

(d)suffered or incurred by that party arising our of or in connection with the provisions of any matter under these terms and conditions.

13.2 Maximum liability.  Our liability to you in connection with these Terms or the use of the site shall be limited to the price paid for any Products purchased by you as Customer.

13.3 Exclusions.  Nothing in these Terms will limit or exclude our liability for:

Death or personal injury arising from our proven negligence or fraud or fraudulent misrepresentations made by us. Nothing in these Terms affects your statutory rights as a consumer.


If you refuse to accept these Terms, you will not be able to order any Products from our site.  These terms form a legally binding agreement between you and us.